Supervisory Skills

Introduction

The Supervisory Skills Program is designed to give participants a deep understanding of important leadership and supervision concepts and equip them to play a firm, fair and effective role as leaders and supervisors. Participants are also trained to avoid a passive or authoritarian style of leadership and to strike a fair balance between the interests of the company and the interests of staff. This program benefits the organization in the following ways:

• Better results due to active supervisory performance
• More highly motivated managers, supervisors and staff
• Improved staff-management relations
• Improved supervisor-manager relations
• Improved problem-solving and fewer errors due to more
• Open and constructive communication
• Better communication and cooperation between sections
• Higher employee morale due to more respectful communication.

Program outcomes:

• Understand and perform the roles and responsibilities of a manager/supervisor
• Motivate staff through effective interpersonal relations
• Enforce discipline professionally in the work place
• Delegate work efficiently and ensure it is completed on time
• Correct staff in a way that builds performance
• Communicate better with superiors and staff
• Use an appropriate style of leadership and demonstrateauthority appropriately

Methodology

• Interactive presentations and lively lecture sessions
• Brainstorming in subgroups and plenary
• Group work followed by discussions
• Individual reflection exercises
• Exercises based on practical examples and experiences
• Role-plays on the basis of real-life scenarios
• Games to enhance energy and creativity
• Action Planning

Duration: Three days